Privacy Policy

Grid Migration respects the privacy of individuals who contact us, use our website or engage us for legal services. This Privacy Policy explains how we collect, use, store and disclose personal information in connection with our website and legal practice.

In this policy, “Grid Migration”, “we”, “us” and “our” refer to Grid Migration Pty Ltd and the legal practice operated under the Grid Migration name.

1. Information we may collect

Depending on your interaction with us, we may collect personal information such as your name, contact details, identity information, immigration and visa history, family and relationship information, employment and education information, financial information and documents relevant to your matter.

Immigration matters can also involve sensitive information, including health information, criminal history, information about family members and other information required to assess or conduct a legal matter.

When you use our website, hosting infrastructure may process limited technical information such as your IP address, browser type, device information and request logs for security, reliability and performance.

2. How we collect information

We may collect information directly from you through correspondence, online enquiries, document uploads and information you provide while we are acting for you. With appropriate authority or where otherwise permitted, we may also receive information from family members, government agencies, courts and tribunals, other professional advisers and third parties involved in your matter.

3. How we use personal information

We may use personal information to respond to enquiries, conduct conflict or suitability checks, assess whether and how we may be able to assist, provide legal advice and services where engaged, prepare and manage immigration matters, communicate with government bodies, courts, tribunals and other parties where authorised, manage billing and administration, meet professional and legal obligations, improve our services and website, and protect the security of our systems and practice.

4. Website enquiries and document uploads

Our Free Initial Assessment form allows you to provide information and upload selected documents. Information and documents submitted through the form are treated as confidential and are used to review your enquiry and contact you about the appropriate next step.

Website enquiry submissions may be processed by technology providers that host this website or transmit electronic communications on our behalf. Those providers process information for the purpose of providing those services to us. No method of electronic transmission or storage can be guaranteed to be completely secure.

Submitting information through our website does not by itself create a solicitor-client relationship. If we agree to act for you, the engagement will be confirmed separately.

5. Disclosure of personal information

Where necessary for your matter or our legal and professional obligations, information may be disclosed to relevant government departments, courts, tribunals, barristers, interpreters, translators, medical or other experts, service providers and other third parties. We do not disclose personal information for unrelated purposes unless authorised or required by law.

6. Overseas disclosure

Australian immigration matters often involve people, documents and service providers located outside Australia. Where relevant to your matter, information may be communicated to or received from persons or organisations overseas. We take reasonable steps appropriate to the circumstances to protect information handled in connection with our services.

7. Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. Information may be stored electronically and, where necessary, in physical form.

8. Access and correction

You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading. There may be circumstances in which access is restricted or refused, including where legal professional privilege, confidentiality obligations or other legal requirements apply.

9. Cookies and third-party services

This website does not use advertising pixels or marketing trackers. We may introduce analytics, scheduling or other third-party services in the future. If we do, this policy will be updated to reflect the actual data flows. Third-party websites linked from our website are governed by their own privacy practices.

10. Privacy enquiries and complaints

If you have a question, request or complaint about privacy, please contact Grid Migration at jane@gridmigration.com.

Contact

Grid Migration
Level 11, 66 Clarence Street
Sydney NSW 2000
Australia
jane@gridmigration.com